Module Title

Module Content

Outcome

Foundation

1 day

• What motivates you
• What is a positive attitude?
• Behaviour breeds behaviour
• Believe you can do it!

• Understand what motivates you and how motivation influences your actions.
• Know what a positive attitude looks sounds and feels like.
• Appreciate how attitudes are reflected on self and others.
• Produce a plan to build on your learning back in the workplace to have a positive impact on your team.

Building a Culture& Re-in forcing Values

• Identify “Culture” in other organisations
• You will be able to understand the meaning of Culture within Sue Shields
• Understand the Values

• What is Culture?
• Other organizations Culture
• What does it mean to me?
• How to work with Values

Do You still Think SMART?

1 day

• Do you write SMART objectives and goals?
• Do you look at the SMART goal or objective you have written and before the ink is dry you know it will fail?
• Do they often only become partly achieved?
• Would you like an innovative way of setting objectives and goals?
• Would you like to create an outcome that is achievable?

This is a practical day filled with exercises, games and discussion which will give you skills to create perfect outcomes which can be used in business and at home.

• Define the route to achieve your goal
• Optional routes to the goal.
• Plan, the more flexible you can be and the more opportunities there are towards achieving the eventual goal.
• How to motivate yourself to achieving your goal
• How to write a well formed outcome

The Manager Becomes Coach

2 days

What is coaching?

• Benefits to you and your organisation
• How to introduce as coaching culture into the organisation

How to Coach

• The Problem
• The solution
• The follow up
• Using questions in a coaching sessionF.A.S.T feedbackPractical exercises

• Know how to coach.
• The benefits of coaching in your organization.
• Which questions to use to gain the most information?
• How to use feedback effectively.
• On hands practice with other delegates

Positive Influencing and Persuading

2 days

• Why you will always influence – whether you mean to or not
• How to build rapport successfully
• How your pea brain affects you
• Controlling the way you feel
• Framing and reframing

• Understanding your body language.
• Know how people interpret your words.
• Understand how your pea brain works
• Know how to control 100% of your communication.
• Know when to frame and reframe conversations.

Leadership or Management?

1 day

• Why are people promoted?
• What is Management?
• What is Leadership?
• Good and bad traits of leaders
• Leadership styles
• What type of leader are you?

• Know the difference between management and leadership.
• Recognise the traits you display.
• Recognise the different leadership styles and know which areas you need to develop.
• Know when to use each leadership style.

Planning and Prioritising

1 day

• What is prioritising?
• What is planning?
• Focus, plan, do, review model
• Urgency v importance model
• Writing an effective plan
• Where does the time go?

• Know how to use problem solving models.
• Improved ability to prioritise your work.
• Plan work more effectively
• Make the most of your resources

Motivating your team

1 day

• What is my motivation
• Motivation theory’s
• How I like to be managed
• How to manage de-motivators

• Understand what motivates you.
• Identify what motivates other people.
• Identify what de-motivates others.
• Recognise motivated and de-motivated behaviours.

Observation

1 day

• Why observe?
• Benefits of observing your team
• What to observe?
• Hard and soft facts
• How to observe

• Know the benefits of observing your team.
• Be able to distinguish between knowledge, skills and attitude and how to observe them.
• Create an observation frame for your own team.

Exquisite Communication

2 days

• Building Rapport -Meet people in their world to communicate with exquisite skill
• I see what YOU mean – Discover the difference ways in which we all experience the world
• Noticing other people’s behaviour – Learn to tune into other people’s body language and verbal clues
• Language – how to make the most of a sentence

• Improve what you do.
• Build effective working relationship .
• Improve your interpersonal ability and interaction with others.
• Acquire new skills and attitudes and belief for what you want to achieve.
• Communicate more effectively with others.
• Set clear goals and think more clearly with focus.
• Manage your thoughts, moods and behaviours more effectively to achieve what you want.

The Performance Appraisal

1 day

• Identify what makes a good appraisal
• How to manage difficult appraisal situations
• Effective 1-2-1′s
• How to prepare for the annual performance appraisal

• Know what makes a good and a bad appraisal situation.
• Understand why staff are sometimes difficult in an appraisal and how to manage this.
• Understand the importance of monthly 1-2-1′s.
• Know how to prepare for an annual or monthly appraisal.

Train the Trainer

Training Needs Analysis

• Decide the point at which your analysis will begin
• Identify the business objectives
• Identify any specific experience required
• Identify the behaviours and skills required
• Identify the importance of each behaviour and skill
• Assess the current behaviour and skill levels
• Identify/prioritise training solutions taking into consideration individual preferences
• Collate identified training needs
• Keep it up to date

The clear guidelines take you step by step through a structured process that helps you identify the skills required within your business, its teams and individual roles. It shows you how to assess current skill levels, identify gaps and plan training activity to meet the identified needs. The toolkit is designed to assess training needs across people, computer and technical skills. To help you assess people skills objectively, it even includes a generic list of people skills and behavioural indicators.

In short, this toolkit helps to make one of the hardest of training management tasks easy, efficient and effective.

Course Design

& Management of Delegates

• What are the problems of poor course design?
• What are the benefits of a well designed and structured course?
• Discover your learning style
• Understand how to move from the design to putting it into practice.
• Set the training scene
• Understand the trainers role in the learning process

This module guides you through the whole training cycle and looks at practical ways to prepare and deliver lively training course. By completing this module the new trainer will gain understanding of how to set the agenda and be flexible with the delegates, how to cope with ‘trainers’ nerves’ and build the new trainers confidence in the training room.

The new trainer will be able to prepare and deliver a training course with excellent presentation skills.

Trainer Presentation Skills

• Prepare the environment
• Getting the message across
• Use of visual aids
• Dealing with questions
• Interpret basic body language
• Manage the audience
• Summary

Discovering The Secrets – NLP & Emotional Intelligence